BUY ANY CHANGING BAG AND GET ANY BUGGY ORGANISER FOR 50% OFF
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Product use and care

What is included with my changing bag?

All of our changing bags include matching pram clips, wipeable changing mat, numerous insulated bottle pockets and a handy clip for either your keys or a dummy.

How do I use my pram clips?

Please take a look at our video showing you how easy it is to attach your changing bag or buggy organiser to your pram.

HOW TO USE PRAM CLIPS

Will the pram clips fit on my pram?

Our pram clips are designed to be universal so in almost most cases these will fit on your pram handle.

How do I clean my bag?

More information on caring for your bag can be found on our Use and Care guide which can be viewed here.

Can I put my changing bag in the washing machine?

We do not recommend you machine wash your changing bag. More information on how to care for you bag can be found here.

Do your bags come with a guarantee?

All of our bags come with a one year guarantee from the date of purchase. This warranty covers manufacturing faults and doesn’t apply if damage is caused by normal wear and tear, unreasonable use or neglect. Further details about our warranty can be found here.

What are the differences between your bags?

If you are unsure which Gigil bag is right for you, please take a look at our bag guide here.

I've purchased the 3 in 1 Travel Cot, how do I assemble it?

Our 3 in 1 travel cot has been designed to be quick and easy to assemble. Please take a look at our 'How to' video here.

I've purchased the 3 in 1 Travel Cot, what size of sheet should I buy?

The Gigil Travel Cot mattress measures approximately 59cm x 90cm. There are multiple options for sheets on Amazon with the measurements of 65cm x 95cm which we have tested and they offer a good, secure fit.

Amazon.co.uk : travel cot sheet 95 x 65

Where can I find your clothing size guide?

To ensure you buy the right fit, please view our clothing size guide here.

Product issues

My bag is faulty, what do I do?

We offer a one year warranty from the date of purchase. If your item is within the warranty period, please contact our customer care team at support@gigil.com and include photos or a video of the issue and your proof of purchase.

I’ve received my order but it’s missing an accessory, what do I do?

Please let us know within 14 days of delivery by contacting our customer care team at support@gigil.com and include your proof of purchase.

I’ve received my order but it’s damaged, what do I do?

Please let us know within 14 days of delivery by contacting our customer care team at support@gigil.com and include your proof of purchase.

I've received an incorrect item, what do I do?

Please contact our customer care team at support@gigil.com who will be happy to rectify this for you. Please include your proof of purchase and a photo of the item/s you have received in error.

Orders, shipping and returns

Do you ship internationally?

Yes we do. Further information on all our international delivery options can be found here

What are my delivery options?

Please find further information about all of our delivery options here. Please note: we do not ship on weekends or Bank Holidays.

Do I need to pay for shipping?

We offer free delivery on all UK orders over £100. Further information on all other shipping options can be viewed here.

How do I return my order?

Further information on how to return your order can be viewed here.

Can I cancel/amend my order?

Please contact our customer care team at support@gigil.com as soon as possible. If an item has already been shipped we will not be able to cancel or amend the order.

Manufacturing and sustainability

Do you have eco-friendly changing bags?

Yes we do. Our core collection of changing bags and buggy organisers are made from premium vegan leather which can be seen here. We also have our latest range of bags which are made from recycled plastic bottle and this includes changing backpacks and micro changing bags/buggy organisers. Please take a look here.

Where are your products made?

Our products are all designed in-house by experienced product designers who are also young parents and manufactured at our trusted manufacturing facilities across the world.

What's the Gigil story?

Please read more about why we created Gigil and our story here.

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